Contact Us

The Hawaii Teacher Standards Board (HTSB) warns licensees to be aware of scams where thieves pose as state officials to obtain Personally Identifiable Information (PII) and intimidate potential victims. HTSB account holders should send a message using the Contact HTSB tab of their account with any questions and we will respond using your secure account.

HTSB staff answers messages from HTSB accounts, emails, and telephone calls in the order they are received.

During peak application times, staff responds as quickly as possible, and processing time for applications may take up to six weeks.

(Please note that the Contact HTSB tab is the most efficient way to communicate with HTSB regarding applications, licensing, and permits)

HTSB Licensing Specialists Assignments
Last Names beginning with the letters A-H	Last Names beginning with the letters I-P	Last Names beginning with the letters Q-Z
Licensing Specialist Tracey Idica 808-586-2619	Licensing Specialist RJ Rodriguez 808-586-2603	Licensing Specialist Jennifer Padua 808-586-2604

HTSB ACCOUNT HOLDERS:

For the fastest response, Login to your HTSB account on www.hawaiiteacherstandardsboard.org and use the Contact HTSB tab to send a secured message. This instantly notifies HTSB staff.

1. Where to find the Contact HTSB tab in your online account:

• • Login to your HTSB Account > Click on Name > Click on My Profile > Click on Contact HTSB Tab >Click on Send New Message > Enter Message > Click on Send Message

1. Use the Contact HTSB tab in your online HTSB account to:

• • ask licensing questions;
  • ask application questions;
  • update your HTSB Profile;
  • schedule a phone consultation with a Licensing Specialist
  • check the status of an application

NOTE: During peak application times, May-July and January-March, it may take up to six (6) weeks to process your application. 

HTSB ACCOUNT LOCKED: 

1. Email us at htsb@hawaii.gov; or
2. Call 808-586-2600

NOTE: Please DO NOT create another HTSB account

NOT AN HTSB ACCOUNT HOLDER: 

If you DO NOT have an HTSB account, please send questions to

1.  htsb@hawaii.gov; or
2. Call 808-586-2600

VERIFICATION OF LICENSE STATUS 

The Hawaii Teacher Standards Board (HTSB) no longer sends letters or emails verifying the status of Hawaii teaching licenses and permits.  This information can be found and verified through the HTSB Public License Search located on our homepage at https://hawaiiteacherstandardsboard.org/. HTSB COVID-19 SAFETY PRECAUTIONS: In response to the “Act Now Honolulu: No Social Gatherings” emergency order, starting August 18, 2020, HTSB’s office is located in Dole Cannery at 650 Iwilei Road, Suite 268, Honolulu.  HTSB has reduced in-person access but remains open from 7:45 a.m. to 4:30 p.m. on Mondays through Fridays, except State holidays.  To date, our COVID-19 safety precautions have worked to prevent the spread of the disease in our office, and we thank you for helping us to keep it that way.   For everyone’s health and safety, visitors must follow these guidelines: 

1. Make an appointment;
2. Please ring the doorbell and wait to be escorted into the HTSB office;
3. Wear a mask covering their nose and mouth;
4. Have temperature taken, by HTSB staff, prior to entry;
5. Not exhibit any signs of COVID-19, such as a fever, cough or other respiratory symptoms, or have had close, prolonged contact with a person who has or is suspected to have COVID-19 (We will take your temperature prior to entry);
6. Not have traveled outside Oahu within the 14 days preceding their visit to HTSB’s office; and
7. Avoid physical contact and keep a six-foot distance from others unless behind the sneeze guard.

Stay safe and healthy, everyone! 

FAQ:

What is the status of my application?

You will receive a notification when your application is approved or if HTSB staff requires additional information.  If you are currently enrolled in or have recently completed a State Approved Teacher Education Program, we will process your application after we receive the list of completers from your program. During peak application times, it may take up to six (6) weeks to process your application, especially if HTSB is waiting on documentation from agencies, schools, or organizations to support your application.

How do I submit documents to HTSB?

Please scan and upload all required documents directly to the Documents Tab in your HTSB account. This instantly notifies HTSB. *Due to COVID-19 protocols,  documents submitted by regular mail may be subject to extended processing time.

Who do I contact for questions regarding teaching in Hawaiʻi?

Contact us for questions regarding licenses and permits for teachers, counselors, and librarians. For all other questions, please see Where to go: A Guide for Hawaii Teacher Applicants and Licensees

How do I get help with your HTSB account login and password?

Use the “Forgot email or username” or “Forgot password” prompts on the HTSB account login page: https://www.hawaiiteacherstandardsboard.org/auth/login

HTSB OFFICE INFORMATION: