Monday, July 22, 2024 01:21 PM

HTSB Contact Information

The Hawaii Teacher Standards Board (HTSB) warns licensees to be aware of scams where thieves pose as state officials to obtain Personally Identifiable Information (PII) and intimidate potential victims. HTSB account holders should send a message using the Contact HTSB tab of their account with any questions and we will respond using your secure account.

HTSB staff answers messages from HTSB accounts, emails, and telephone calls in the order they are received.

During peak application times, staff responds as quickly as possible, and processing time for applications may take up to six weeks.

(Please note that the Contact HTSB tab is the most efficient way to communicate with HTSB regarding applications, licensing, and permits)

HTSB Licensing Specialist Assignments
Last Names beginning with the letters Last Names beginning with the letters Last Names beginning with the letters Last Names beginning with the letters
A – G H – M N – S T – Z
Licensing Specialist Tracey Idica Licensing Specialist Mitzie Higa Licensing Specialist Steven Harada Licensing Specialist Jennifer Padua
808-784-5588 808-784-5591 808-784-5592 808-784-5584


Who’s Who? A Contact Guide for Hawai’i Teachers



For the fastest response, log in to your HTSB account at and use the Contact HTSB tab to send a secured message. This instantly notifies HTSB staff.
  1. Where to find the Contact HTSB tab in your online account:
  1. Use the Contact HTSB tab in your online HTSB account to:
NOTE: During peak application times, May-July and January-March, it may take up to six (6) weeks to process your application. 


  1. Use the “Forgot email or username” or “Forgot password” prompts on the HTSB account login page:  
  2. Email us at; or
  3. Call 808-586-2600
NOTE: Please DO NOT create another HTSB account


If you DO NOT have an HTSB account, please send questions to
  1.; or
  2. Call 808-586-2600


Phone: 808-586-2600
Fax: 808-586-2606
Physical and mailing address: 650 Iwilei Road, Suite 268, Honolulu, HI 96817
Our office is open Monday – Friday from 7:45 am – 4:30 pm (HST), excluding State of Hawaiʻi holidays.
  • Free parking: Dole Cannery Open-Air Parking Lot – Free parking is available in the parking lot directly behind the Dole Cannery and adjacent to the Costco parking lot. Lot entry is from Alakawa Street.  There is no charge for parking in this free lot.
  • Paid parking: Dole Cannery Parking Structure – Pay parking is available in the parking structure across Iwilei Road above the Regal Cinema theaters. The entrance is on Pacific Street.  You will pay for your parking when you exit the garage.
Directions to the HTSB Office:  Directions from free Dole Cannery Open-Air Parking Lot Adjacent to Costco
  • Enter the Dole Cannery Building and go toward the 1st floor Food Court.
  • Take the escalator to the 2nd floor mezzanine.
  • Turn right after exiting the escalator.
  • Look for Suite 268.
Directions from pay to park Dole Cannery Parking Structure – Using Pedestrian Bridge
  • Take the parking garage elevator to the 2nd floor and use the elevated pedestrian bridge to cross Iwilei Road.
  • At the end of the pedestrian walkway, you will enter the Dole Cannery’s 2nd floor mezzanine.
  • Continue straight ahead.
  • The HTSB office will be on your right, Suite 268.
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