Monday, August 21 2017 09:07 PM

FAQs

Please review this page for frequently asked questions and answers. If you can’t find your answer here, feel free to use the Contact Us page or call us at 808-586-2600.

Click on a section below to see a listing of questions and answers for that area.

Question: How do I apply for an Hawaiʻi Teacher Standards Board (HTSB) License or Permit?
Answer: To apply for an emergency hire permit, a Hawaiian permit, a Career and Technical Education (CTE) permit, or a provisional, standard, or advanced license go to the Register/Login page and create a new login account or access and existing one. Not sure what to apply for? – Use the Help Me Apply for a New License wizard.

Question: Will I receive notification that it is time to pay my fee?
Answer: After you make your first payment to HTSB you will receive email reminders that a payment is due if you have an email listed in the “Email” tab of your HTSB account. Individuals are able to update their own HTSB record to include their current email address to receive notifications.

Question: Can I get an administrative license?
Answer: HTSB does not license administrative staff. Please contact the Hawaiʻi Department of Education at 808-586-3230.

Question: How do I notify HTSB that I have changed my name?
Answer: Please see the Changing Your Name page for more information.

Question: I’m a military spouse, what procedure do I go though to get a teaching license?
Answer: The Military Spouse Career Advancement Accounts (MyCAA) is sponsored by the Department of Defense and provides financial assistance for eligible military spouses who are pursuing licenses or credentials leading to employment in portable career fields. You can telephone Military OnSource at 800-342-9647 for further information or visit the MyCAA website.
Question: How will I know if I’m selected for the renewal audit?
Answer: You will be notified by letter within one year from the date of your license renewal if you are chosen to participate in the audit.

Question: Who has to sign my Verification of Experience for Renewal Form?
Answer: If you are a Hawaiʻi Department of Education (DOE) employee, the Hawaiʻi Teacher Standards Board (HTSB) will verify your employment with the DOE. For other licensees, an authorized school or district official can sign your Verification of Experience for Renewal Form (RA4010), example: your Principal, Superintendent or Headmaster.

Question: How do I know what kind of documentation to keep for the Verification of Satisfying Hawaii Teacher Performance Standards Documentation Form?
Answer: Documentation requirements are listed in Column 3 on each of the following Form RA 5010s:
Question: I am not a Hawaii DOE employee–can I use another performance evaluation to meet the standards?
Answer: Documentation requirements are listed in Column 3 on Form RA 5010 (see Question 3 for specific links).

Question: How do I renew my license?
Answer:Please see the Renewing Your License page for information on how to renew your license. You will receive a reminder email from HTSB when it is time to renew your license.
Question: How do I create an Hawaiʻi Teacher Standards Board (HTSB) login account?
Answer: Just follow these simple steps to create your online account:
  1. Click on the Login / Register link located in the upper right hand corner of the screen.
  2. Next, click on the Register now button.
  3. Enter information into all the required fields and then click on the Register button at the bottom of the screen.
  4. Watch for an email from HTSB about confirming your email address. Click on the ‘confirm email’ link to complete the account registration process. Note: until you verify your email address by clicking on the link you will not be able to login to your account.

Question: How can I change my account password?
Answer: Follow these steps to change your Password and other security-related information on your account:
  1. Login to your account.
  2. Under your My Profile, click on the Security tab and enter, then confirm, your new Password.
Note: You can also change your Username and Security Questions / Answers on this tab as well.

Question: How can I retrieve my account password?
Answer: Follow these steps to retrieve a forgotten password:
  1. On the Login screen, click on the Forgot password link located below the Password field.
  2. Follow the onscreen instructions show in the 3 Step process to reset your forgotten password. Once this is done you can immediately login to your account and access your My Profile information.

Question: How can I change the email associated with my account?
Answer: Follow these steps to change your login email address:
  1. First, Login to your account using your Username or Email address and Password.
  2. Under your My Profile, click on the Email tab.
  3. Update an existing email address, enter a new one, or delete an existing one. Note: You must designate one email account as your ‘Primary Email’ which will become the email that you can use to Login with.
  4. After all your changes have been made, click on the Save Email Changes button.
Question: Where can I get more information on the National Board for Professional Teaching Standards?
Answer: Visit the National Board for Professional Teaching Standards website at www.nbpts.org.
Question: How can I check my payment balance?
Answer: Follow these steps to check on any fee payment balance on your account:
  1. First, Login to your account using your Username or Email address and Password.
  2. Under your My Profile Home tab, click on the Go to Payments/Fees button.
  3. On the Fees/Payments tab, you will see your Current Balance and Current Balance Due Date information.
  4. Click on the Make Payment button to make an online payment for fees you own for your current or expired license. It is your responsibility to check your fee balance online.

Question: How can I apply and pay for my license renewal?
Answer: Follow these steps to process the renewal for your license:
  1. First, Login to your account using your Username or Email address and Password.
  2. Under your My Profile Home tab, click on the Go to Licenses/Permits button.
  3. On the Licenses/Payments tab, click on the Renew License button under the Action column on your current license.
  4. After clicking on the button, you will be taken to your Renewal Application. Just follow the instructions to complete the application.
  5. Once your renewal application has been approved by a Hawaiʻi Teacher Standards Board (HTSB) Licensing Specialist, you will receive an email notifying you that your renewal has been approved and that payment is due.
  6. When you log back into your account, you will see your renewed license in the “My Current License” section, with a status of “Pending Payment”. Please click on the “Make Payment” button, to be taken to the Payment screen to pay for your license.
  7. When prompted, use your credit or debit card information for your renewal fee payment of $56 a year.
Note: You will receive an email reminder 6 months prior to your license expiration date.

Question: How do I pay for my license or permit?
Answer: Just follow these steps:
  1. First, Login to your account using your Username or Email address and Password.
  2. On the My Profile Home tab, if there is a payment due, you should see your current license or permit in the My Current License section, with a status of Pending Payment. Please click on the Make Payment button, to be taken to the Payment screen to pay for your license or permit.
  3. Alternatively, on the Licenses/Permits tab, you will see your current license or permit in the Licenses/Permits table, with a Make Payment button next to the newly approved license or permit.
  4. You may also check your current balance due on the Fees/Payments tab and click on the Make Payment button.
  5. On the Payment screen, please enter your credit or debit card information.

Question: Will I receive notification that it is time to pay my fee?
Answer: After you make your first payment to HTSB you will receive email reminders that a payment is due sent to your ‘Primary Email’ addresses indicated on your My Profile – Email tab. Individuals are able to update their own record to include their current email address to receive these notifications.
Question: If I submitted this documentation to the Hawaiʻi Department of Education (DOE) do I have to also submit it to the Hawaiʻi Teacher Standards Board (HTSB)?
Answer: HTSB can request information from the DOE, but there is no guarantee that HTSB will have access. If your information cannot be shared you will have to submit documents to HTSB.

Question: I am renewing my license, do I need to report the incident again?
Answer: No, you do not need to answer “yes” if you already reported the incident and was cleared by HTSB. If there has been a new incident, you will need to report that incident.

Question: How do I know what to submit if I answer “yes” to a Professional Fitness Question on my application?
Answer: You will receive a letter informing you of the additional requirements.